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contact

Our products are manufactured and distributed by:
Chronovenice srl – Headquarters: Via G. La Pira, 13 – 30027 S. Donà di Piave – (VE) Tel: +39 0421307600
Tel: +39 0421307600
email: info@chronovenice.com

warranty

We at Extrò Venezia are happy to have you among our customers and we are at your disposal for any kind of assistance on our products. If you have any questions or requests, please do not hesitate to contact us by phone or by email in the contact details of this page, but first read our FAQ section.

All our products are guaranteed against any manufacturing defect for 24 months from the date of purchase. If the defective item is within the terms of the warranty, we will repair/replace it free of charge and send it to your address.
Defects resulting from accidental damage and improper use, alteration and tampering, wear and tear, and normal wear and tear are excluded from warranty.

assistance

We want you to be completely satisfied with your purchase and will try to help you restore the functionality of your item even if the defect is not covered by the warranty. For this service work, once you have sent us the item, we will evaluate the scope of the intervention in each case and, depending on the type of work required, we will inform you about the time and cost of the repair. In some cases, due to discoloration or reduced availability, the color of the material or spare parts may differ from the original. Before sending us your backpack, remember to clean it and remove all personal items, otherwise we will not be able to work on it!

faq

We are available from Monday to Friday (excluding national holidays) from 8:30 to 12:30 and from 14:30 to 18:30 on +39 0421307600, or by email at info@chronovenice.com.

Our website meets industry standards with SSL (Secure Socket Layer) encryption, which means that personal information such as name, address and password (if you have an account) is encrypted before being sent from your computer to our site. You will also see a lock symbol in the address bar of your browser that shows that the website is secure.

All our products are guaranteed against any manufacturing defect for 24 months from the date of purchase. If the defective item is correctly covered by the warranty, we will repair/replace it free of charge and send it to your address. Defects resulting from accidental damage and improper use, alteration and tampering, wear and tear and normal wear and tear of the product are excluded from the warranty.

Normal routine care ensures excellent performance and longer product life. Use only detergents that are suitable for the type of fabric. It is important to prevent the item from coming into contact with bleaching substances and not to iron it or put it in a dryer. It is important to prevent the item from coming into contact with bleaching substances and not to iron it or put it in a dryer. Always follow the instructions on the inside label because if you do not follow any of these steps you could invalidate the warranty.

We will try to help you restore the functionality of your item even if the defect is not covered by the warranty. For this service work, we will evaluate the extent of the intervention in each individual case and, depending on the type of work required, we will inform you about the time and cost of the repair.

We at Extrò Venezia will cover the shipping costs in case the item is covered by the warranty. In any other case, the shipping costs are borne by the customer and will be charged at the time of return.

If you purchased the item from a store, please contact them directly for the return and refund policy. In any case, please attach proof of purchase to make use of the warranty. They will then ship the item to our service center.

No, all items purchased by you on this website will be delivered to the address you provide.

No, all items purchased by you on this website will be delivered to the address you provide.

No, all items purchased by you on this website will be delivered to the address you provide.

No, you can proceed with the purchase without creating an account by simply entering all the information that will be required correctly.

We don’t know your password, but to retrieve it follow the instructions on this link https://www.extrovenice.com/mio-account/lost-password/

We accept Visa, Mastercard, Visa Debit, Visa Electron credit cards. You can also choose to pay via PayPal. If you choose to pay by bank transfer, the item will be shipped only when we receive the credit. We cannot accept payments by check.

You will be charged as soon as the transaction is authorized and completed. If we are unable to complete your order, we will refund the full amount you have paid.

If in doubt, please call +39 0421307600 Monday to Friday from 8:30 to 12:30 and from 14:30 to 18:30, excluding national holidays, indicating the reference number of your order.

Make sure the information you provide is correct. If the problem persists, we recommend that you contact the company that issued your card/PayPal before calling our Customer Service.

return

If you are not satisfied with your purchase, please return the item within 30 days of purchase in its original condition, including packaging. In this case you will be refunded the cost you incurred excluding shipping costs. Or ask us to replace it with another model and we will refund part of the amount paid or charge you if there is a price difference.

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